Delivery method instructions within Finland
Descriptions of delivery methods
The descriptions of delivery methods should clearly indicate:
- Matkahuolto’s name
- Delivery location or method
- Delivery cost
- Delivery time
Product names like Pick-up Parcel or Home Parcel should not be visible to the end customer. For the end customer, use the description Matkahuolto parcel point or parcel locker for Pick-up Parcel and Matkahuolto home delivery for Home Parcel.
If possible, please use a more detailed description of the delivery method. The necessary texts can be found below.
Matkahuolto parcel locker
The parcel is delivered to a parcel locker, typically within 1–2 business days. You will receive a notification when the parcel is ready for pickup.
Matkahuolto parcel point
The parcel is delivered to a parcel point, typically within 1–2 business days.
You will receive a notification when the parcel is ready for pickup.
Matkahuolto home delivery
The parcel is delivered to your door at an agreed time. You will receive a notification about the incoming parcel via SMS or email to arrange the delivery time.
Delivery method descriptions vary depending on the online store platform and whether Matkahuolto’s parcel point integration is used. Despite these differences, strive to describe the delivery options as clearly and informatively as possible for the customer. With Matkahuolto’s parcel point integration, parcel point details are automatically displayed to the end customer. Instructions for implementing the interface in the online store view can be found on our website.
Using the Matkahuolto logo
Use the Matkahuolto logo for all delivery method options. Primarily, use the white arch logo on a dark blue background. You can download the logo from here.
In exceptional cases, a text logo can be used if, for example, the arch logo is too large for the reserved image area. You can find the text logo and usage instructions here.
The placement of the logo in the online store view varies depending on the online store platform.
Download logos for delivery method options
Examples
It is important for online store customers that delivery methods and pickup points are presented clearly in the checkout. The majority of customers prefer parcel lockers, but there is also a customer segment that prefers parcel points.
For this reason, parcel lockers and parcel points should be presented as separate options, with parcel lockers shown as the first option. A clear presentation helps customers choose their preferred pickup point and improves the online store’s conversion rate.
Below are examples of how delivery methods should be displayed in the online store checkout. Views may vary depending on the e-commerce platform in use and whether the Matkahuolto parcel point integration is enabled.
Above is an example of a checkout where parcel lockers are displayed first, followed by parcel points, and finally home delivery, each shown on its own row.
When parcel lockers or parcel points are selected, a list of the nearest parcel lockers or parcel points opens below.
If the Matkahuolto parcel point integration is not in use, the checkout should display the texts Matkahuolto parcel locker,
Matkahuolto parcel point, and Matkahuolto home delivery, in this order. The texts can be found higher up on this page.
Above is an example of a checkout where the Matkahuolto parcel point search interface is not in use, meaning the online store customer cannot select their preferred parcel locker or parcel point.
In this case, Matkahuolto directs the shipment to a pickup point located near the customer’s home address and notifies the customer accordingly.